Terms and Conditions



The use of this website, academy and training course attendance are subject to the following terms and conditions. Please note your booking may be cancelled if these conditions are not met.
Please contact us on hello@northgreensecurity.com if you have any queries.

Terms and Conditions of the website and North Green Security Ltd
North Green Security Ltd, a company registered in England and Wales with company number 11968522. We operate the website www.northgreensecurity.com. The term “North Green Security Ltd”, “North Green”, “us” or “we” refers to the owner of the website whose registered office is Eagle Tower, Montpellier Drive, Cheltenham Gloucestershire GL50 1TA. The term “you” refers to the user or viewer of our website. Your access to and use of www.northgreensecurity.com is subject to these terms and conditions. By using the website you are accepting these terms and conditions. If you refuse to accept these terms and conditions you will not be able to order any services from our site.

By placing an order via this website, you confirm that you are legally capable of entering into binding agreements, 18 years of age or older and are accessing the website from your own account. By booking a training course you are entering into a contract with North Green Security. North Green training courses can be purchased online via credit or debit card.

By placing an order via this website, you confirm that you are legally capable of entering into binding agreements, 18 years of age or older and are accessing the website from your own account. By purchasing a North Green Academy license you are entering into a contract with North Green Security. North Green Security Academy license/s can be purchased online via credit or debit card. 

Soon after placing an order on our website you will receive a receipt email from us acknowledging that we have received your order. Your order will only be activated once we have received payment and verified your order and subsequently sent you the acceptance confirmation via email. If you have questions please contact us by email at hello@northgreensecurity.com

Should you wish to cancel or postpone a training course, you can do so at any time up until 24 hours prior to the start date of the training course. To cancel or postpone please email training@northgreensecurity with your booking reference, date of training course and course title. We will cancel your place and notify you. Please see our cancellation policy below. Refunds for online payments are processed via our payment gateway Stripe and may take several days to be credited back to your card. 

Our cancellation/postponement policy is as follows:
Cancellations must be made in writing/by email to North Green Security ltd 24 hours before the start date of the training course to obtain a full refund. A different candidate may be substituted at no extra cost. Details of the new candidate must be emailed to training@northgreensecurity.com

All courses and services purchased are liable for VAT at 20%.

North Green Security Ltd will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control. This includes cancellation of training due to personnel issues, failure of the online booking system and any events beyond our control causing our building to close.

North Green Security warrant to you that any service purchased from us through our website will on delivery, be of satisfactory standard and meet the expectations set out regarding the quality and description.

You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

North Green Security website may occasionally be offline to allow for repairs, maintenance. We will restore the service as soon as we can. We reserve the right to make changes to our website, policies, and these conditions at any time without notice. North Green Security shall not be liable to you for any such change or removal. Your continued use of the website following any changes shall be deemed to be your acceptance of such change.

You agree to indemnify and hold North Green Security and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

This website and its contents are provided “as is” and on an “as available” basis and we make no representations or warranties of any kind. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver training courses at our sole discretion. We disclaim all representations and warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.
In no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law. Our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed the total amount paid by you to us in respect of services in the month preceding any such claim. Please note that this does not affect your statutory rights.

We reserve the right to revise and amend these terms and conditions from time to time and without notification, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order any of our services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

We take your privacy seriously and will only use your personal information to administer the services you have requested from us.
Our payment gateways, email newsletter provider and web host are fully GDPR compliant. Please be assured we will never pass your details on to any third party without your specific consent and will always ensure data we hold is secure.
If you have any queries concerning our use of your information or wish your details to be removed at any time, please email hello@northgreensecurity.com

North Green Security uses cookies to enhance your experience of using our services. By using services provided by us, you consent to the use of cookies. We use cookies to enable functions, provide analytics, and to store your preferences. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts. In addition to our own cookies, we may also use various third parties cookies to report usage statistics of the Service, and deliver advertisements on and through the Service. Please note that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.